PRIVACY POLICY
Introduction
We value your privacy and want to be clear about how we collect, use, and protect your information. This policy explains our practices and your rights regarding your personal data.
Information We Collect
We collect information you provide to us directly, such as when you use our services or contact us. We may also collect data automatically when you interact with our website or apps.
How We Use Your Information
- We use your information to:
- Provide and improve our services
- Communicate with you
- Comply with legal obligations
- Analyse and enhance our business operations
How We Process Your Information
- We process your information securely and in line with data protection laws. This includes:
- Storing data on secure servers
- Using encryption when transferring sensitive data
- Limiting access to only those who need it for their job
Cookies
We sometimes use cookies on our website. Cookies are small files that save your preferences on your computer. By themselves, cookies don’t collect personal information like your email address. However, if you choose to give us personal information on our website, we might connect this information to the data in the cookie.
Links to Other Websites
Our website may have links to other websites you might find interesting. We don’t control these other websites. If you visit them and share your information, we’re not responsible for protecting that information. Our Privacy Policy doesn’t apply to these other websites. When you leave our site, different privacy rules will apply.
Protecting Your Information
We take your privacy seriously. We’ve put in place technical and organizational measures to keep your data safe. These include:
- Regular security audits
- Employee training on data protection
- Strict access controls
- Up-to-date security software
Data Breaches
If we become aware of a data breach that puts your personal information at risk, we’ll notify you promptly. We’ll provide details about what happened and what steps we’re taking to address the situation.
Sharing Your Information
We may share your information with:
- Third-party service providers who help us operate our business
- Contractors who perform services for us
- Legal authorities if required by law
- We only share what’s necessary, and we ensure these parties protect your information as we would.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We’ll notify you of any significant changes.
Your Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain types of processing. Contact us if you want to exercise these rights.
How to Make a Complaint
If you have concerns about your privacy or how we handle your personal information, we want to hear from you. Here’s how you can make a complaint:
- Contact us by email or phone. Contact details are below.
Provide details: Tell us what your complaint is about. Include your name, contact information, and any relevant details about your concern. - We’ll respond: We’ll let you know we’ve received your complaint within three business days.
- We’ll investigate: We’ll look into your complaint carefully and aim to resolve it within 10 days.
- We’ll keep you informed: We’ll update you on our progress and the outcome of our investigation.
- If you’re not satisfied: If you’re unhappy with how we’ve handled your complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Contact
If you have any questions about this privacy policy or how we handle your information, please contact us at
Dean McPhee
dean@prospaceprojects.com.au
0416 852 778